Professional because of focus
Supply of spare parts and consumables
Nationwide warranty service
Respond within 30 minutes service
Provide treatment plan within 2 hours
Service achievement reputation
Pre sales service

1.Provide professional consultation: provide customers with information consultation on products, prices, technology, industry solutions, etc. at any time. The consultation channels include network, telephone, letter, door-to-door and other channels;

2.Provide professional consultation: provide customers with information consultation on products, prices, technology, industry solutions, etc. at any time. The consultation channels include network, telephone, letter, door-to-door and other channels; Create samples and provide customers with free mailing services;

3.Provide inspection reception: customers can make an appointment to visit the exhibition hall and visit the company in person. The company provides professional reception personnel.
01
On sale service

1.Conduct on-the-spot investigation on the customer's machine use site, and assist in using the rules, design and production site according to the actual situation of the site. Allocation of water, electricity and gas, etc.

2.Free installation and commissioning: after the equipment is transported to Party A, with the assistance of Party A, Party B shall be responsible for installation, commissioning and delivery at Party A's site.

3.Training: after the equipment is accepted by Party A, Party B shall provide free training to 2-3 technical operation and maintenance personnel of Party A.

The training contents include:

• General knowledge of laser safety protection, basic principle of laser and structure of laser cutting machine.

• Control system operation skills, equipment operation and precautions.

• Laser processing technology.

• Daily equipment maintenance, laser adjustment and spare parts replacement skills.

• Laser processing safety education.

• Installation time: 2 days

• Training time: 3-7 days

02
after-sale service

1. ZTECH provides a one-year warranty and lifelong maintenance for the entire product purchased by Party A.

 

2. During the warranty period, if the equipment malfunctions (excluding human factors and force majeure factors), Party B shall be responsible for free repair, and the required replacement parts shall be provided by Party B free of charge, except for accidents caused by user violations.

 

After the warranty period, reasonable fees will only be charged based on the actual repair situation during maintenance.

 

4. ZTECH conducts annual follow-up visits to all users and provides technical support services at any time.

03
NATIONWIDE WARRANTY, WORRY-FREE AFTER- SALES.
SERVICE CONCEPT:
CUSTOMER-CENTRIC , BEYOND CUSTOMER SATISFACTION .
CONTACT US
Company Name : Ztech Plastic Machinery Technology Co.,Ltd.
Address : No.2, Yongan North Road, Yange industrial park, Lunjiao Town, Shunde District, Foshan City, Guangdong Province, China(P.S.code:528308)
Tel : (0086) 0757-22817002
Fax : (0086) 0757-22817003
Mobile : (0086) 13790060625
Wechat code scanning concern
FACEBOOK
copyright : ZTECH
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Address : No.2, Yongan North Road, Yange industrial park, Lunjiao Town, Shunde District, Foshan City, Guangdong Province, China(P.S.code:528308)

Tel : 0757-22817002

Website : WWW.ZTECHMC.COM

copyright : ZTECH

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